• Contact Us

    Got a story idea? Or want to be a contributor? Fill in the form below or email us on info@margatemercury.com. For complaints please click here.
     
    If you are interested in advertising in the magazine please contact Jen Brammer on jen@margatemercury.com or 07900 588 475

  • You can also follow us or send us a message via our social media

    Facebook

    Twitter

    Instagram

  • Complaints

    Making a complaint
    We can look into complaints about items we have published which are in our control. We
    adhere to the Standards Code adopted by IMPRESS and can only deal with complaints
    which relate to an alleged breach of the standards set out in this Code.
    http://www.impress.press/standards/.


    We can only deal with your complaint if you are:

    • personally and directly affected by an alleged breach of the Code
    • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
    • a third party seeking to ensure accuracy of published information

    We are also regulated by IMPRESS, but initial complaints must be made to us The Margate Mercury in writing at the following address:


    e-mail: info@margatemercury.com with the subject heading Complaint
    Telephone: 07887 366 199
    Address: 2 Davids Close, Broadstairs, CT10 1RD


    We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken. If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS at the following address: